Terms and Conditions

1. Acceptance of Terms

Welcome to Urban Canvas Tours! By accessing or using our website, urbancanvastours.co.uk, and booking our tours, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Booking and Payment

All tour bookings are subject to availability. To secure your booking, full payment or a specified deposit (as indicated at the time of booking) is required. Payments can be made via our secure online payment gateway using major credit cards, debit cards, or other methods as specified on our website.

2.1. Pricing

Tour prices are listed on our website and are subject to change without notice. However, once a booking is confirmed, the price for that booking will not be altered. Prices include the guided tour service as described in the tour details. Unless otherwise stated, prices do not include transportation to the meeting point, food, drinks, or personal expenses.

2.2. Cancellation Policy

If you cancel your booking, the following cancellation fees will apply:

Cancellations must be made in writing via email to [email protected]. We reserve the right to cancel a tour due to unforeseen circumstances (e.g., inclement weather, guide illness). In such cases, you will be offered a full refund or the option to reschedule the tour.

3. Participation in Tours

3.1. Conduct

We expect all participants to conduct themselves in a respectful and responsible manner during our tours. Disruptive behavior, harassment, or any actions that endanger the safety or well-being of other participants or the guide are strictly prohibited. Urban Canvas Tours reserves the right to remove any participant who violates this policy, without refund.

3.2. Health and Safety

Participants are responsible for ensuring they are in adequate physical condition to participate in the tour. Our tours may involve walking for extended periods of time, sometimes on uneven surfaces. If you have any health concerns or mobility issues, please inform us at the time of booking. We are committed to making reasonable accommodations where possible.

3.3. Personal Belongings

Urban Canvas Tours is not responsible for any loss, theft, or damage to personal belongings during our tours. Participants are advised to keep their valuables secure and to be aware of their surroundings.

4. Intellectual Property

All content on the Urban Canvas Tours website, including text, images, logos, and trademarks, is the property of Urban Canvas Tours or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

5. Disclaimer of Warranties

Urban Canvas Tours provides its services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of our services. We disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6. Limitation of Liability

To the fullest extent permitted by law, Urban Canvas Tours shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our services, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms and Conditions or our services shall not exceed the amount you paid for the specific tour in question.

7. Indemnification

You agree to indemnify, defend, and hold harmless Urban Canvas Tours, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your breach of these Terms and Conditions or your use of our services.

8. Changes to Terms and Conditions

Urban Canvas Tours reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of revised Terms and Conditions constitutes your acceptance of the changes.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the courts of Bristol, England.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Urban Canvas Tours
12 Colston Street
Bristol, BS1 5BB
Phone: 0117 922 2345
Email: [email protected]

11. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Urban Canvas Tours with respect to your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Urban Canvas Tours.

13. Links to Other Websites

Our website may contain links to third-party websites that are not owned or controlled by Urban Canvas Tours. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using our website, you expressly relieve Urban Canvas Tours from any and all liability arising from your use of any third-party website.

14. Tour Specific Conditions

Specific tours may have additional terms and conditions that are outlined on the tour's respective page. These may include age restrictions, specific clothing requirements, or other relevant details. By booking a specific tour, you agree to adhere to these additional conditions.

15. Force Majeure

Urban Canvas Tours shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Urban Canvas Tours’ reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, natural disasters, acts of God, war, terrorism, or governmental regulations.