Our Commitment to Accessibility
At Urban Canvas Tours, we are committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We believe that everyone should have equal access to information and opportunities, regardless of their abilities or disabilities. This accessibility statement outlines our ongoing efforts to improve accessibility and provides information on how to access our services.
We are continuously working to improve the accessibility of our website and conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities. Conforming to these guidelines helps make the web more user-friendly for everyone.
Accessibility Features
We have implemented the following features to enhance accessibility:
- Semantic HTML: We use semantic HTML elements to structure our content, making it easier for assistive technologies to understand the context and meaning of different parts of the page.
- Alternative Text: All images have descriptive alternative text (alt text) to provide context for users who cannot see the images. This is particularly important for users who rely on screen readers.
- Keyboard Navigation: Our website is fully navigable using a keyboard, ensuring that users who cannot use a mouse can still access all content and functionality.
- Color Contrast: We have ensured that there is sufficient color contrast between text and background colors to make the content readable for users with visual impairments.
- Resizable Text: Users can easily resize the text on our website using their browser settings without losing content or functionality.
- Clear and Consistent Navigation: Our website has a clear and consistent navigation structure to help users find the information they need quickly and easily.
- Forms Accessibility: All forms are designed to be accessible, with clear labels and instructions, and are compatible with assistive technologies.
- Skip Navigation Link: A "Skip to main content" link is provided at the top of each page to allow users to bypass the navigation menu and jump directly to the main content.
- ARIA Attributes: We use ARIA (Accessible Rich Internet Applications) attributes to provide additional information to assistive technologies about the roles, states, and properties of interactive elements.
WCAG 2.1 Compliance
Urban Canvas Tours is committed to meeting the requirements of WCAG 2.1 Level AA. While we strive to make our website as accessible as possible, there may be some areas that are not yet fully compliant. We are actively working to address these issues and improve the overall accessibility of our website.
We regularly review our website to identify and address any accessibility barriers. Our accessibility efforts include:
- Conducting regular accessibility audits using automated tools and manual testing.
- Providing accessibility training to our staff to ensure they understand and can implement accessibility best practices.
- Incorporating accessibility considerations into our design and development processes.
- Seeking feedback from users with disabilities to identify areas for improvement.
Known Limitations
Despite our best efforts, there may be some limitations to the accessibility of our website. We are aware of the following potential issues:
- Some older PDF documents may not be fully accessible. We are working to replace these with accessible versions.
- Certain third-party plugins or widgets may not be fully accessible. We are evaluating alternatives and working with vendors to improve accessibility.
- Live video streams may not always have accurate captions. We are exploring options for improving captioning accuracy and availability.
We are committed to addressing these limitations and improving the accessibility of our website over time.
Feedback and Contact Information
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
- Email: [email protected]
- Phone: 0117 922 2345 (Ask for the Accessibility Coordinator)
- Address: Urban Canvas Tours, 12 Colston Street, Bristol, BS1 5BB
We are committed to responding to your feedback in a timely manner and taking appropriate action to address any accessibility issues.
Specifically, if you have difficulty:
- Navigating the website
- Understanding the content
- Completing a form
- Using any of our services
Please let us know so we can help.
Physical Accessibility of Our Tours
We are dedicated to making our street art tours as accessible as possible to individuals with mobility challenges. However, due to the nature of street art and the urban environment of Bristol, some locations may present physical barriers. We offer the following accommodations and information to assist you in planning your tour:
- Wheelchair-Accessible Routes: We can provide information on tour routes that are primarily wheelchair-accessible. These routes avoid stairs and uneven surfaces.
- Alternative Transportation: For individuals who have difficulty walking long distances, we can arrange for alternative transportation options, such as adapted taxis or accessible public transport. Please contact us in advance to discuss your needs.
- Rest Stops: We incorporate regular rest stops into our tours to allow participants to sit and rest.
- Tour Customization: We are happy to customize our tours to meet individual accessibility needs. Please let us know your specific requirements when booking.
- Advance Notice: To ensure we can provide the best possible accommodations, we ask that you inform us of any accessibility needs at least 48 hours in advance of your tour.
Links to All Pages
Here are links to all the main pages of our website:
Formal Complaints
If you are not satisfied with our response to your accessibility concerns, you can file a formal complaint with the Equality Advisory & Support Service (EASS):
- Website: www.equalityadvisoryservice.com
- Phone: 0808 800 0082
This Statement
This accessibility statement was last updated on October 26, 2024. We will review and update this statement regularly to reflect our ongoing efforts to improve accessibility.