Urban Canvas Tours Privacy Policy
This Privacy Policy describes how Urban Canvas Tours ("we," "us," or "our") collects, uses, and shares personal information of users of our website, urbancanvastours.co.uk (the "Site"), and customers who book tours with us. This policy is effective as of January 1, 2025.
Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing address, and any other information you provide when booking a tour or contacting us through our website or email.
- Payment Information: When you book a tour, we collect payment information, such as your credit card details. This information is processed securely by our payment processor, Stripe, and we do not store your full credit card number on our servers.
- Usage Data: We collect information about how you use our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our Site. This helps us to improve your experience and personalize content.
- Location Information: With your consent, we may collect location information through our mobile app (if available) to provide location-based services, such as suggesting nearby street art locations.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services: We use your personal information to process your tour bookings, communicate with you about your tour, and provide you with customer support.
- To Improve Our Site: We use usage data and cookies to understand how you use our Site and to improve its functionality, content, and user experience.
- To Personalize Your Experience: We may use your information to personalize your experience on our Site, such as showing you relevant content and recommendations.
- To Send Marketing Communications: With your consent, we may send you marketing emails about our tours, promotions, and other news. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in the email.
- To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
Sharing Your Information
We share your information with the following types of third parties:
- Service Providers: We share your information with service providers who help us to operate our Site, process payments, send emails, and provide customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them. Examples include Stripe (payment processing) and Mailchimp (email marketing).
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. However, we will only do so with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid subpoena or court order.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information for marketing purposes.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the contact information below.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information, such as payment card details, during transmission.
- Storing your personal information on secure servers.
- Limiting access to your personal information to authorized personnel.
- Regularly reviewing our security procedures to ensure they are up-to-date.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Urban Canvas Tours
12 Colston Street
Bristol, BS1 5BB
United Kingdom
Email: [email protected]
Phone: 0117 922 2345
Links to Other Pages
For more information, please visit the following pages: